Privacy Policy

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This statement explains how The Balanced Group collects, holds, uses and discloses your personal information and who we share it with. To ensure your personal information is protected The Balanced Group is compliant with the Australian Privacy Principles and manages the collection, storage and use of information in line with the ISO 27001:2022 Information Security standard.  

Personal information that The Balanced Group collects and holds. 

The Balanced Group will collect personal information about you that helps us to contact you, do business with you and in some circumstances verify your identity. This includes, but is not limited to, your name and contact details. 

What happens if you don’t give us your personal information? 

If we ask for your personal information and you don’t give it to us, we may not be able to provide you with any, some, or all of the features of our products or services. 

How The Balanced Group collects and holds personal information? 

We will collect your personal information through interactions we have with you; either in person or online. Where it is practical to do so we will let you know at the time that we are collecting your information and the purpose for which we are collecting it. If it is not practical at the time, we will contact you within thirty (30) days to let you know that we have collected your personal information and advise you of our privacy policy. 

Why does The Balanced Group collect, hold, use and disclose personal information? 

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. The Balanced Group collects personal information so that we can: 

• identify you and your company and conduct appropriate checks; 
• understand your requirements and provide you with a product or service; 
• set up, administer and manage our products, services and systems; 
• manage, train and develop our employees and representatives; 
• manage complaints and disputes;  
• better understand your needs, your behaviours and how you interact with us, so we can engage in product and service research, development and business strategy including managing the delivery of our products and services via the ways we communicate with you; 
• Contact you from time-to-time with information and offers about our products and services. 

What can I do If I want to access the personal information The Balanced Group holds about me? 

You have the right to access, update and correct your personal information held by The Balanced Group. To do this, please send an email with your request and contact details to privacy@thebalancedgroup.com.au. We may need to contact you to verify your identity before we provide any data. 

Who can I contact if I want to make a complaint about a breach of the Australian Privacy Principles? 

If you have a complaint relating to the way The Balanced Group have collected, used or disclosed your personal information or in relation to a refusal to provide access to or correction of the personal information we hold about you the following complaint process can be followed: 

Step 1: Contact The Balanced Group Privacy Officer at: 

privacy@thebalancedgroup.com.au 

Attention: Privacy Officer 

We will usually respond to you within five (5) days 

Step 2:  Seek review by an external service 

We expect our complaints process will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of Office of the Australian Information Commissioner (OAIC). Complaints to the OAIC must be made in writing: 

Office of the Australian Information Commissioner 

GPO Box 5288 

Sydney NSW 2001 

www.oaic.gov.au 

Disclosure of personal information to overseas recipients including the likely locations of those overseas recipients. 

Sometimes, The Balanced Group needs to provide your personal information to, or get personal information about you from, persons or organisations located overseas.  

The list of countries includes 

• New Zealand; 
• United States; 
• Canada; 
• Countries in the European Union; 
• Philippines; 
• Singapore; 
• India; 
• other countries where we or our service providers are engaged in business or related activities with you or your company or organisation. 

From time to time, we may need to disclose your personal information to, and collect your personal information from, parties in other countries not on this list. Nevertheless, we will always use all reasonable efforts to disclose and collect your personal information in accordance with privacy laws.